Reputable Portable Toilets ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit reputableportabletoilets.com (the "Site") or request our portable toilet rental services. By using the Site, you agree to the practices described in this policy.
Information We Collect
Information You Provide to Us
When you request a quote, place an order, use our website chat, or otherwise contact us, you may provide information such as:
- Your name and company name
- Email address and phone number
- Delivery or job site location
- Event or project details, such as dates, number of guests, and unit preferences
- Any other information you choose to include in your messages
Information Collected Automatically
When you visit the Site, certain information may be collected automatically by our web host and third-party services, including your IP address, browser type, device type, operating system, referring web page, pages viewed, and the date and time of your visit. This information may be collected through server logs, cookies, and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Schedule, deliver, service, and pick up rental units
- Communicate with you about your rental, including confirmations and service updates
- Process billing and maintain business records
- Operate, maintain, secure, and improve the Site
- Comply with legal obligations and protect our rights
Third-Party Services
The Site uses services provided by third parties that may collect information about your visit in accordance with their own privacy policies:
- Website chat and contact forms: We use a third-party chat and lead form provider to receive messages and quote requests submitted through the Site. Information you enter is transmitted to and stored by that provider so we can respond to you.
- Google Maps: Our service area maps are embedded from Google Maps. Google may collect information such as your IP address when these maps load. See Google's Privacy Policy for details.
- Content delivery networks: We load fonts, icons, and styling resources from third-party content delivery networks, which may receive your IP address and basic browser information when delivering these files.
Cookies
Cookies are small text files stored on your device. The Site and the third-party services described above may use cookies to enable features such as website chat, remember preferences, and understand how the Site is used. You can set your browser to refuse or delete cookies, though some features of the Site may not function properly as a result.
How We Share Your Information
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers: With vendors who help us operate our business and the Site, such as web hosting, chat and form providers, and payment processors, who are permitted to use the information only to perform services for us.
- Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business, our customers, or others.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred to the new owner.
Text Messages and Phone Calls
If you provide your phone number, we may contact you by call or text message regarding your inquiry or rental. We do not share your phone number or text messaging consent with third parties for their marketing purposes. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
Data Retention
We keep personal information only as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop sending you marketing communications. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the method described below. We may need to verify your identity before fulfilling your request.
Children's Privacy
The Site and our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Links to Other Websites
The Site may contain links to websites operated by others. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when the revised policy is posted on this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to us through the chat or contact form on our website.